Home / FAQs
Questions, answered
Everything receivers and shippers ask us most. Still stuck? Our 24/7 team is one message away.
Fill the shipping form on our homepage with pickup, delivery, and parcel details. Dispatch confirms your window within minutes, and the courier arrives in that slot.
Every booking confirmation includes a live tracking link — no account needed. You will see the courier on a map, milestone alerts, and photo proof on delivery.
Documents, parcels, fragile goods, and palletized freight up to rated limits. Hazardous materials, perishables without cold-chain booking, cash, and contraband are restricted.
Book before noon for evening delivery across the metro core, seven days a week. A dedicated courier rides direct from pickup to doorstep.
Report it with your tracking number and photos within 7 days. Parcels packed at our bench carry enhanced cover, and claims typically resolve within 5 business days.
Yes — 90+ countries with customs handling and duties calculated upfront. Express air lanes run 3–5 business days to most major cities.
Shops shipping 40+ parcels a month get volume rates, scheduled pickups, and monthly invoicing. Contact us with your volume and lanes for a custom quote.